What personal information do you provide us?

Your personal information includes any information that relates to you in which you are identified or can be identified. This includes your name, address, mobile landline, email, payment information, purchase history, recipient of the purchase, delivery addresses, names and ages of children, friends, relatives, etc.

 

Where does your personal data come from?

We collect various types of personal information from different sources, such as:

 

The information you provide us when you open an account on our website.

The information you provide us when you sign up for the JP Club.

The information that you provide us when you register on the web to buy the products that you request.

The information we collect about your use of our services, offers and promotions.

Information about the use you make of our website, apps and any related promotional activities.

Some of the personal information that you provide us may include health data or other sensitive or special categories. We do not process sensitive or special categories of data without your express consent.

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For what purposes do we process your data?

All the personal information that we obtain from you is used to provide you with the products that you have requested from us or for a third party that you tell us; to comply with our contractual obligations to provide you services, as well as to manage your personal account. Please bear in mind that your negative response or objection to providing the necessary personal information for these purposes could prevent JP from providing any of the aforementioned services.

We would like to use your name and email address to also inform you of our products, services, offers and promotions, as well as to send you discount coupons to exchange them for products that we sell. Therefore, when you have made a purchase on our website or in our stores, we may send you marketing, advertising or promotional communications about products similar to those purchased in order for you to be aware of our news and activities. We will offer you the right to unsubscribe from each electronic communication by email or through our website.

 

How long do we keep your data?

We will keep your personal data for the duration of the business relationship with JP and for four years after the last purchase you have made. After this period has expired, all your personal information will be automatically deleted.

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What is our legitimacy for the treatment of your data?

In particular, we process your data on the basis of our legitimate business interests to manage any technical issues or support requests that may arise in order to comply with our business, legal and contractual obligations. In addition, our legitimate interests or those that come from third parties may force us to use your personal information in legal proceedings or for other legal purposes that may affect JP, which may include the need to transfer your personal information to third countries with data protection regulations. short. In that case, we will take the appropriate measures to protect your personal information as required by the Data Protection regulations.

JP will safeguard the privacy and security of special categories of information as required by Data Protection regulations.

We also use your information for advertising, promotional and/or marketing purposes where, if you have not purchased any product on our website, you must give us your consent to receive communications for this purpose. You can tell us at any time that you do not want to receive communications for this purpose even if you had previously given us your consent. We are also entitled to process your personal information in order to comply with our contractual and legal obligations, always in accordance with the Data Protection regulations.

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How do we protect your personal information?

JP understands that safe data storage is essential. JP stores personal information and other data using reasonable physical, technical, and administrative safeguards to secure the data against foreseeable risks, such as unauthorized use, access, disclosure, destruction, or alteration. Although we make good faith efforts to keep the information we collect in a secure operating environment, which is not available to the general public, we cannot guarantee its complete security. While we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent hackers from unlawfully obtaining this information.

 

What are your rights when you provide us with your data?

You have rights related to your personal information, as set out below, being subject to the Data Protection regulations:

You have the right to access your data and ensure that your personal information is accurate;

You have the right to revoke your consent at any time in relation to the personal information that is processed based on your consent (the revocation should not affect the legality of the treatment based on the consent before its revocation)

You can oppose the processing of your personal information, including for any action for direct marketing purposes;

You have the right to request any correction of your personal data or that we delete your personal information;

You have the right to request that we restrict the processing of your personal information (this may, however, jeopardize our ability to provide you with our goods and/or services)

You also have the right to transfer your personal information to another service provider, where this information is processed on the basis of consent, and upon your written request, we will provide you with your relevant personal information in a format suitable for transfer to another service provider. services.

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To exercise these rights, please contact our Data Protection Officer at legals@juguetespaya.es. If you wish to make a complaint about the way we have handled your personal information, our Data Protection Officer will investigate the matter and respond promptly. Also if you have any questions about this Privacy Policy or about the way in which we manage your information.